How MaintenanceLine handles service records.

At or before you use a MaintenanceLine form, chat, call, or manager account, the service may collect the following categories for the purposes and retention criteria shown here:

• Resident intake: identifiers and contact details, property and unit details, messages, call audio when enabled, transcripts, issue details, urgency and outcome records, consent evidence, and device or security events. We use these details to provide, secure, route, document, and support the maintenance-intake service. MaintenanceLine’s active operational database keeps resident content for the property organization’s configured retention period, as described in Section 7.
• Manager access: work identity, organization membership, authentication and session data, role, and dashboard activity. We keep this information while the account or customer relationship is active and as reasonably needed for security, legal, and audit purposes.
• Business inquiries: name, work email, company, optional phone number, scheduling preference, message, and related technical data. We use and retain these details as reasonably needed to answer the inquiry, manage the business relationship, secure the form, and meet legal obligations.

MaintenanceLine does not sell personal information and does not share personal information for cross-context behavioral advertising. Sections 2 through 12 provide more detail about sources, recipients, retention, and available rights.

This Privacy Notice applies to MaintenanceLine AI’s public website, resident maintenance intake, manager dashboard, and related support communications. MaintenanceLine AI is operated by GlobalTech Solutions LLC, a California limited liability company. “MaintenanceLine,” “we,” and “us” refer to GlobalTech Solutions LLC.

For a resident maintenance interaction, the property-management organization—such as Enclave Property Management—usually decides why the record is collected and how it will be used. MaintenanceLine generally processes that record for the organization as its service provider or processor. For manager accounts, website inquiries, security, and our own business operations, MaintenanceLine may act as the business or controller. Applicable law and a signed customer agreement may allocate these roles differently.

1. 01

   Resident

   Shares a maintenance issue by phone or chat.

2. 02

   Property Team

   Directs the service and reviews its organization’s records.

3. 03

   MaintenanceLine

   Captures, secures, and presents the operational record.

4. 04

   Configured Workflow

   Receives the original intake when the property team enables delivery.

Depending on how you use the service, we may process:

• Resident and property details: name, phone number, email address, property, building, unit, entry instructions, and other details you choose to provide.
• Conversation content: chat messages, call transcript, assistant responses, issue descriptions, troubleshooting steps, attachments if supported, and call audio or a recording reference when recording is enabled.
• Operational outcomes: urgency, issue category, self-help guidance, transfer or escalation status, work-order request, and delivery attempts to the property team’s configured workflow.
• Manager account data: name, work contact details, organization membership, authentication and session information, role, and dashboard activity.
• Technical, consent, and security data: IP address, browser and device information, timestamps, request identifiers, diagnostic events, audit records, security signals, accepted notice version and time, pseudonymous IP and user-agent fingerprints, and a provider conversation reference when successfully linked.
• Business communications: walkthrough requests, support messages, feedback, and related correspondence.

Maintenance details can incidentally reveal health, disability, household, or other sensitive circumstances. Provide only what the property team needs to respond safely and effectively.

We receive this information from residents, manager users, the property organization, ElevenLabs conversation events, devices and browsers, our infrastructure and security providers, and responses from configured downstream delivery destinations.

We use information to:

• receive, transcribe, and organize maintenance calls and chats;
• help identify urgency, offer limited self-help, and route the request;
• give authorized property staff a searchable operational record;
• deliver the original intake to a configured downstream workflow and record the delivery attempt;
• authenticate users, isolate each organization’s records, prevent abuse, and protect the service;
• provide support, diagnose reliability issues, and improve service quality;
• comply with contracts, legal obligations, and valid legal process; and
• establish, exercise, or defend legal claims.

We do not use resident maintenance records for advertising.

We disclose information only as needed for the service, the customer’s instructions, or a lawful purpose. Recipients may include:

• The property-management organization, including its authorized employees, contractors, maintenance personnel, and service providers.
• MaintenanceLine personnel and contractors who need access to operate, secure, or support the service.
• ElevenLabs and third-party AI model providers used through it, which support AI voice, chat, transcription, conversation processing, and related service operations.
• Clerk, which provides manager identity, authentication, sessions, and organization access.
• Vercel, which hosts and delivers the web application and server functions.
• Neon, which provides managed database infrastructure.
• Resend and the designated sales inbox, which receive and deliver information submitted through a walkthrough or sales-inquiry form.
• An SMS delivery provider, only when a property organization enables optional resident text notifications.
• The customer-controlled downstream maintenance workflow, which may include automation, a property-management system, or another destination selected by the property organization.
• Professional advisers, authorities, or transaction counterparties when reasonably necessary for security, compliance, legal claims, or a corporate transaction subject to appropriate safeguards.

A downstream workflow operates under the property organization’s instructions and policies. MaintenanceLine can record that it delivered an intake, but that delivery does not prove another system created or completed a work order.

Resident conversations are handled by an AI assistant and may be recorded, viewed, transcribed, summarized, classified, stored, and shared with MaintenanceLine, ElevenLabs, and third-party AI model providers to operate, secure, and improve the service. The chat experience presents this disclosure before the interaction; selecting “Tap to chat” starts the AI conversation and records acceptance of the current notice version. If you do not consent, do not start the chat and contact the property team through another available channel.

A voice channel must present the AI, recording, and provider-sharing notice, and obtain any consent required by applicable law, before collecting recorded conversation content. If an AI call does not provide that notice at the start, do not continue the call; contact the property team another way and report the missing notice to us.

AI can misunderstand a statement or suggest an imperfect next step. In an immediate danger or life-safety emergency, leave the area when appropriate and contact local emergency services. Do not wait for the assistant or dashboard.

MaintenanceLine’s active operational database uses a property-organization retention setting for resident conversation content, transcripts, and raw intake payloads. The standard configuration is 365 days after the interaction, but a property organization or signed customer agreement may select a shorter or longer period. At the end of the configured period, the service is designed to delete or irreversibly scrub that content from MaintenanceLine’s active operational records while preserving the minimum non-content record needed for service integrity and auditability.

ElevenLabs, email providers, authentication providers, customer-controlled destinations, and other recipients may hold copies under their own configured retention, contracts, backup cycles, and legal obligations. Scrubbing MaintenanceLine’s active database does not by itself delete a copy held in another system. A verified deletion request must be evaluated and carried through each applicable provider, property organization, and downstream destination.

We may retain specific information longer when a signed agreement, legal hold, applicable law, security investigation, unresolved dispute, backup cycle, or another documented operational requirement requires it. Account, billing, manager, sales-inquiry, security, delivery, and audit records follow retention criteria based on their purpose. When the reason ends, we delete, aggregate, or de-identify information where reasonably practicable.

The service uses cookies and similar local technologies for sign-in, session continuity, fraud prevention, security, theme preference, and core application operation. Clerk may set authentication cookies for manager access. MaintenanceLine stores a light-or-dark theme preference for up to one year when you choose a theme. Our infrastructure providers also receive ordinary connection and request logs needed to deliver and protect the service.

MaintenanceLine does not currently use third-party advertising cookies or resident service records for cross-context behavioral advertising. We do not sell personal information or share it for cross-context behavioral advertising. We will update this notice and provide legally required choices before introducing a materially different practice.

Depending on your location and relationship to the service, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; or to appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

Residents should contact their property-management organization first because it usually controls the maintenance record and can verify the resident/property relationship. You may also email developer@global-tech-solutions.net. Include the property organization and enough information for us to locate the record, but do not email passwords or highly sensitive documents. We may need to verify your identity and authority before responding. Authorized agents may submit requests where law permits, subject to verification.

We use administrative, technical, and organizational safeguards intended to protect service records, including authenticated manager access, organization-scoped authorization, encryption in transit, access controls, and operational logging. No internet service or storage system can guarantee absolute security.

MaintenanceLine and its providers may process information in the United States and other locations where they operate. When required, the responsible organization uses contractual or legal safeguards for cross-border transfers.

MaintenanceLine is not directed to children under 13, and we do not knowingly invite a child to create a manager account or independently submit a maintenance request. A parent, guardian, or responsible adult should contact the property team on a child’s behalf. If you believe a child submitted personal information without appropriate authorization, contact us. We will review the report and take the restriction, deletion, parental-consent, or other steps required by applicable law.

We may update this notice as the service, providers, or legal requirements change. The effective date at the top identifies the current version. If a change materially affects how an existing resident service record is used, we will provide notice through an appropriate channel when required.

Privacy questions and requests: developer@global-tech-solutions.net.

Mailing address: GlobalTech Solutions LLC, 1101 Dove St, Ste 255, Newport Beach, CA 92660.

Policy effective date: September 1, 2026.